MOST POPULAR SERVICES AND COSTS

LABOR RATES IN SHOP AND OFFSITE

• IN-SHOP LABOR RATES = $75.00 HOURLY

• SERVICE CALLS WITHIN 5 MILES OF SHOP: $90.00 hOURLY

• SERVICE CALLS INSIDE MADISON COUNTY = $100.00 + MILEAGE

• SERVICE CALLS OUTSIDE MADISON COUNTY = $125.00 + MILEAGE

NEW DESKTOPS AND TOWERS STANDALONE (NO MONITOR KB MOUSE)

NEW CUSTOM NOTEBOOKS AND TABLETS – MITEK SPARTAN SERIES 2008-2009 SERIES

You can download our latest notebook configuration spreadsheet here. This Excel spreadsheet allows you to design your system from the ground up, including but not limited to the color of your choice, tough and durable vinyl skins, operating systems, dual boot systems, extra batteries and chargers, carrying cases from cheap to chic, wireless headsets, Bluetooth, cell phone ready, satellite wireless ready (drive and connect to the internet), hotspot locators, wireless connection locators, hi def TV cards and our list goes on and on and on and on.

There is NO SYSTEM BUILDER in Central Ky that offers custom built notebooks at all. Mitek Computers is the ONLY computer shop that has he knowledge and the connections to do what we do. In fact we know of NO company that offers the recovery options that are available at Mitek Computers in Berea Ky. either. Over 50% of all businesses in Central Ky use Mitek Computers for data recovery as we have the means and hardware to recover most hard drives.

• 12" LCD Screen Size (All Series Have NEWEST XWGA LCD's - Look awesome in bright light and from side)

• 14"  LCD Screen Size

• 15"  LCD Screen Size

• 15.5" Widescreen  LCD Screen Size

• 17" Widescreen  LCD Screen Size

OPTIONAL COMPONENTS AND ADD-ONS FOR OUR CUSTOM NOTEBOOKS

• CUSTOM FACTORY PASTEL COLORS 12" SERIES - BLUE, PINK, LIME GREEN, RED, BLUE, BLACK, WHITE

• CUSTOM COLORS YOU CHOOSE - ALL SERIES COLOR AVAILABLE

• SKINS ANY DESIGN . PICTURE OF DOGS PEOPLE CARS COMPANY LOGOS ETC.

• DOCKING STATIONS

• EXTRA BATTERIES

• EXTRA ADAPTORS

• NOTEBOOK LOCKS

• BUILT IN CAMERAS

• BUILT IN CARD READERS

• BUILT IN WIRELESS B/G/N

• HI DEFINITION TV CARDS OPTIONAL

• DUAL HARD DRIVES OPTIONAL (RAID OR NON RAID)

• UP TO 8 GB OF MEMORY

• BLU-RAY DVD PLAYERS/BURNERS OPTIONAL

• AMD OR INTEL CHIPSETS

• TABLETS WITH SWING AROUND SCREENS GREAT FOR PRESENTATIONS

• OVERNIGHT LOANERS (ON SYSTEMS WE MUST SEND TO MANUFACTURER OF BAREBONES)

• EXTENDED WARRANTIES

• ACCIDENTAL DAMAGE WARRANTIES

WE ARE THE ONLY CERTIFIED MEDIA RECOVERY SPECIALISTS IN THE AREA.

"Why is data recovery important so important to me?" you may ask. You think " I have a great backup plan, and I follow it to the letter everyday! What am I missing?"

WHAT CAN HAPPEN AND USUALLY DOES?

All it takes is losing one hard drive, and suddenly it becomes very apparent! Case in point. We have a medical group we work with quite often. As with any medical organization they use certain billing and appointment software that is crucial in order for their business to run smoothly.

The program itself is very small, and uses a Microsoft Access database in order to store the information. Normally you would install a program such as this on one computer, have the database on the same computer, and then since the program is configured to run across a local area network (LAN) you would simply drag shortcuts from the executable for the program to any other computer on the network in order to open the program from any workstation.

This group of individuals were doing everything correctly. They were running differential backups every night by burning them to CD, as well as doing full backups every week. Of course the hard drive died very recently, just a small 30GB drive, and they thought "No problem" We will simply install a new hard drive, reinstall the OS, the drivers, and all updates  We will then install Microsoft Office and the program itself, and then simply import the backups. No biggie as this is the ONLY program that runs on this particular computer... RIGHT?

Wrong! Just as fate would have it, the CDRW in the system had not been recording for over a year. With an average of 40-50 patients per day, 5 days per week, this would equal 250 patients and records for those patients on a weekly basis. Multiply that by 52 weeks in a year and you have a whopping 13000 records that were missing.. .WOW!!!!

In comes our Mitek Recovery Specialist and thankfully we were able to recover the data by simply replacing the preamp on the hard drive, and backing up the information to CD using a recovery software that costs us in the neighborhood of $4500.00 annually. This was no ones fault, simply because the CDRW LOOKED as if it were burning. Lights would turn red/orange and then the program popup would state "Backup Completed Successfully" at the end of the backup session... problem was the actual CDRW itself.

We replaced the CDRW, tested the backups, and wallah, everything worked perfectly. Most IT guys would stop there and in all reality that would be OK in most instances. However, we then added a second backup solution.. a very small 80GB external hard drive to which we also added the backups, and as one more tiny precaution we added a 2GB USB Key Drive the office manager/LPN could use on a daily basis as a backup solution to the first backup solution, which was in control of the program backups. Most technicians would say "That's overkill Mike".

I say what we did was necessary, safe, and truly cost effective. The entire backup solution less the new internal hard drive and labor came to a total of less than $175.00. $175.00 to buy peace of mind, knowing that situation will never happen again, and never again will they lose their patient records to fate.. a bargain, and as they would say in a MasterCard commercial... "Priceless!"

RECOVERY...RECOVERY...RECOVERY

At Mitek Computers in Berea Ky we also offer many other options for every business and consumer that no other company and this area does. We are also partnered with a company that specialized in CLEAN ROOM technology, which in essence means our partner has the ability to disassemble the drive, remove the platters that contain the information, and then place any information or data recovered on cd, DVD, or another hard drive. We suggest letting Mitek Computers try our procedures first mainly for two reasons.
 

1. Success Rates: We have a 95% success rate across the board at recovering data from hard drives that other computer service centers consider dead or unrecoverable. Our belief is that is the hard drive will at least spin up, we can recover the data. Even drives that clink and clank are recovered in our shop 95% of the time. We can do full recoveries or partial recoveries dependent upon what you feel you need.
    

2. Successful Recovery Cost 160GB Hard Drive Or Smaller: At Mitek we charge you a flat rate for data recovery. Our minimum charge for successful recovery either full or partial data is $150.00 + media or other hard drive if requested. This cost is ONLY IF we recover usable data. If a complete recovery is possible, in some instances, we can clone a new hard drive. At that point we can just insert the hard drive in your computer, and it will boot and work just as it did before it crashed. In other instances we can recover the data to an external USB hard drive which can then be used as a backup drive. Just remember, that in cases where we recover partial data, we can only recover data.. not any programs associated with the data. You will have to reinstall the software, and then import the data into the new software install (Such s QuickBooks Quicken Email etc)
    

3. Successful Recovery Cost 160GB Hard Drive To 320GB Hard Drive: At Mitek we charge you a flat rate for data recovery. Our minimum charge for successful recovery either full or partial data is $250.00 + media or other hard drive if requested. This cost is ONLY IF we recover usable data. If a complete recovery is possible, in some instances, we can clone a new hard drive. At that point we can just insert the hard drive in your computer, and it will boot and work just as it did before it crashed. In other instances we can recover the data to an external USB hard drive which can then be used as a backup drive. Just remember, that in cases where we recover partial data, we can only recover data.. not any programs associated with the data. You will have to reinstall the software, and then import the data into the new software install (Such s QuickBooks Quicken Email etc)
    

4. Successful Recovery Cost Over 320GB Hard Drive: At Mitek we charge you a flat rate for data recovery. Our minimum charge for successful recovery either full or partial data is $300.00 + media or other hard drive if requested. This cost is ONLY IF we recover usable data. If a complete recovery is possible, in some instances, we can clone a new hard drive. At that point we can just insert the hard drive in your computer, and it will boot and work just as it did before it crashed. In other instances we can recover the data to an external USB hard drive which can then be used as a backup drive. Just remember, that in cases where we recover partial data, we can only recover data.. not any programs associated with the data. You will have to reinstall the software, and then import the data into the new software you installed (Such s QuickBooks Quicken Email etc)
    

5. Unsuccessful Recovery Costs: The charge for setting up the drive for recovery, installation of the software and hardware we use for recovery, plus all the time involved , even if no recovery is possible is a FLAT RATE $75.00 CHARGE.
    

6. IN ALL RECOVERY INSTANCES WE COLLECT THE FLAT RATE $75.00 IN ADVANCE BEFORE WE START THE RECOVERY PROCESS. THIS IS NECESSARY AS MANY PEOPLE WILL INSIST WE TRY A RECOVERY AND THEN NEVER RETURN TO PAY FOR THE RECOVERY PROCESS, ESPECIALLY IF THEY KNOW THAT NO RECOVERY WAS POSSIBLE. IT IS SHAMEFUL THAT WE HAVE TO WORK IN THIS MANNER, BUT YOU CAN THANK THE NOT SO HONEST CUSTOMERS WE GET FROM TIME TO TIME.

MEDIA COSTS INCLUDING KEY DRIVES, CDS, DVDS, ETC.

• DVDR SINGE LAYER (4.3 GB) $5.00 EACH

• DVDR D/L (DUAL LAYER 8.5 GB) $10.00 EACH

• CDR STANDARD $2.00 EACH

• 4GB USB DRIVE $49.00

• 8GB USB KEY DRIVE $89.00

• NEW SATA OR IDE HARD DRIVE (RETAIL PRICE IN OUR SHOP MINUS 5%)

MITEK DRIVESAVER™ PARTNERS-WHEN NOTHING ELSE WORKS AND THE DATA IS YOUR COMPANY

Clean room technology rates by our partners, DriveSaver™ Technologies, fluctuates in such a manner and from drive to drive, as well as what data and how much data you need recovered, that we cannot knowingly give pricing on the service until such time as we speak with our assigned representative and agent. We do know their pricing is much less than their closest competition. We also know that initially it will cost between $500.00-$750.00 for the evaluation. A small price to pay for information that could be considered priceless.

We can also inform you in no uncertain terms that DriveSavers™ is without a doubt the most reliable service in the world and with a 90% success rate, and they beat their competition to a pulp. These guys are the best in data recovery...period!. We are TRUE believers in DriveSavers™ and the services they offer for one simple reason and one reason only... what they do works, and it works well. If they can't save it, then it costs you nothing other than shipping to and from DriveSavers from within our shop.

In all cases where we have used DriveSavers™ services they have never failed us. Mitek Computers, being a reseller for DriveSavers™, can save you an immense amount of money and time as well. If you try to work with DriveSavers™ from a consumer or business level you will find the pricing to be much more than if you used Mitek Computers LLC as your middleman. Being a reseller gives us numerous privileges that actually work to your advantage by getting the drive back faster and more importantly saving you as much as 30% or more in recovery costs.

This type of recovery is what most would consider expensive, but in cases where the  data is so important and the consequences of NOT having the data would impact your business in such a way, that you could lose thousands if not hundreds of thousands of dollars, and maybe the business itself, then DriveSavers™ may be the last opportunity to save your company and save face.

We could have chosen from numerous recovery companies, but we KNOW DriveSavers™ is the best, and at Mitek Computers in Berea Ky. that fits our style perfectly, because we also are the best at what we do. It is just that simple.

Mention Mitek Computers anywhere near Berea Ky, Richmond Ky, Mt Vernon Ky or even in Madison or Rockcastle Counties,  and we would just about bet you hear nothing but praise for the  workmanship and the people at Mitek Computers. We have been in Berea Ky for 8 years as a brick and mortar business, for over 32 years as citizens of Madison County, and make our home in our beloved Berea Ky.

If home is truly where the heart is then our hearts belong to Berea Ky and its citizens. This is our town, our people, our friends, and our customers. More like than not our customers are our friends, and if they are not , they soon will be. To say that we love what we do, and we love our customers, would be the understatement of the year.

SMB AND LARGE COMPANIES GREATEST FEAR IS LOSS OF DATA

Fact: Massive data loss in any company is the #1 fear of all CEO's surveyed, with data theft being second to data loss. Look it up. It is true.

dATA LOSS IS A COMPANIES, AS WELL AS AN IT DEPARTMENTS WORST NIGHTMARE, AND IN A LARGE COMPANY CAN COST LITERALLY MILLIONS UPON MILLIONS OF DOLLARS TO REPAIR NOT COUNTING DOWNTIME AND CUSTOMER LOYALTY.

Protecting yourself is always the first rule of securing data in any environment be it business or personal. We always suggest that customers with sensitive or irreplaceable data have a backup plan that combines differential with incremental and full backup solutions, which Mitek Computers in Berea Ky can provide at prices that are much less than a single recovery process. However, if for some reason you have ignored the problems thinking they can only happen to someone else, then you will find that data recovery is much harder and much more expensive than having a backup solution in the beginning. Remember the following if nothing else, especially if your business depends on data (and this is what all businesses are comprised of no matter what they may believe). If you follow the simple suggestions we have below, you should never need a recovery solution at all.

Not having any type of backup solution is the worst plan ever, and if you are running your business without a backup plan of one sort or another, you are doomed for failure, and worse yet, may be doomed for bankruptcy. If you have any sensitive customers data stored without any sort of backup solution, then there is always the possibility a customer will sue you until your pockets are so empty the devil wouldn't even have enough room to dance.

Backups... Backup... Backup. It's simple, it is inexpensive, and can save your company in case of a catastrophic failure. Secondly, and just as important is to have a recovery solution in case the backup plan fails. This way you cover all of your bases, which in turn leaves your business and your customers information protected and safe from loss.

HARDWARE DISPOSAL - PLEASE READ - EPA REGULATIONS INSIST ON PROPER DISPOSAL OF PARTS

Please note that we save all parts for the customer to see when we do ANY HARDWARE replacements. Customer is responsible for disposing of any parts. Due to latest EPA laws, there is a MINIMUM $5.00 FEE added to any invoice for EACH PIECE of hardware Mitek Computers disposes of when asked by the customer. There are no exceptions to this  disposal fee..

It is much LESS EXPENSIVE for the customer to dispose of their own old hardware and/or parts.

There are SPECIAL FEES associated with some parts we have to dispose of IF the customer leaves them with us. Again there are NO EXCEPTIONS to this rule as this is exactly what we are charged if we do not discharge and dispose of certain items properly, then we are fined a MINIMUM of $250.00 by the EPA for each outstanding violation.

• CRT MONITORS (LOOKS LIKE AN OLD TV) -  $50.00 DISPOSAL FEE EACH

• COMPLETE CASES (THE TOWER EMPTY OR FULL) $25.00 DISPOSAL FEE EACH

• ALL PRINTERS - $25.00 DISPOSAL FEE EACH

• ALL OTHER PARTS - $5.00 DISPOSAL FEE EACH ITEM

COMPUTERS NOT PICKED UP OR LEFT MORE THAN 30 DAYS - KY ABANDONMENT LAW FOR ELECTRONICS

READ CAREFULLY...YOU COULD LOSE YOUR COMPUTER TO ABANDONMENT IF YOU DO NOT FOLLOW THESE SIMPLE STEPS

REPAIRED BUT NOT PICKED UP: Customers that leave a computer with us for repair, and we do so will receive a phone call or voice mail message from us stating their computer is ready for pickup. The customer has 72 business hours (3 days) to pickup the computer, otherwise there will be a 2.00 per day storage fee for each day past the 3rd day up to a maximum of $50.00 storage fee. After 30 days the computer is considered abandoned, and Mitek Computers of its own accord and under Ky statutes and laws will sell the computer or dispose of it as we see fit. Abandonment does not require us to write registered letters to the customer or mail anything at all. We must only show phone records where we called, dates messages  were left, and one attempt via regular postal mail, stating that if the system is not picked up by (insert date here) computer will be old for the outstanding invoice and storage or nay price we see fit, or disposed of.

NO REPAIR NO PICKUP: <b>Mitek Computers LLC</b> is ONLY responsible for ANY system that has been left at our premises for 30 days or more. Even if we do not sell or dispose of the system, the customer has no recourse or legal action after the 30 day period, and the computer belongs to Mitek Computers under Ky's abandonment law for electronics. We are also not responsible for computers left for more than 30 days that we did nothing to for whatever reason. If a customer comes in anytime after the 30 day period, wanting the system back, and we cannot find it for whatever reason, again the customer has no recourse. We do not have the room for storage, and even if we did we will stick to our guns on the abandonment law. We are not a storage facility. After 30 days the computer is as good as gone under Ky law. If customer does have the $50.00 storage fee  and the 49.00 evaluation fee, and IF and only IF we can find the system, we will return it to the customer for a total of $99.00. Again there is no exception to this rule and law.

WE ARE NOT A STORAGE OR LOAN COMPANY: In all honesty we are tired of storing a computer for 3 months  to upwards of 3 years, only to be threatened by a lawsuit if we do not return the item, or when we ask for the storage and evaluation fees, again we are threatened with violence or lawsuits. This is the reason we give our customers the 3 business day grace period to pick up the system. If you are having financial difficulties, then its simply a mater of calling us at 859-985-0050 if you wish to set up some terms. We are not unreasonable. Its just that we do not have the space available to us for the massive amounts of storage it takes for computers and parts, and keeping track of them all is a nightmare. We will ALWAYS use the Ky abandonment law in any case that goes to court, and we always keep the paperwork to back it up. Put it this way. We have never lost in small claims court, and we always win any counterclaim for storage, repairs, and evaluation fees. The best thing to do is always pickup the computer within the 3 day period. That way there is no confusion.

PRE-REPAIR CLAUSE FOR CUSTOMERS WITH ISSUES BEYOND THEIR IMMEDIATE CONTROL

Please Note: If at the time of drop off you inform us, and we note it on the work ticket, that you will not be able to pickup the computer within the 3 day pickup period, and as long as you give us a date that is not more than 10 business days out (2 weeks) you will be covered by our pre-repair clause. In essence this means that since you were honest enough to tell us in advance that you will be picking up the system within 7-10 business days, we will honor that grace period, and not charge storage. We do understand that at times you may be going on vacation, going to the hospital, etc. and we are human and we do understand.

We will offer you the pre-repair clause as LONG AS WE KNOW. We will also make exceptions to our storage fee etc. if something beyond your control happens as well during teh original 3 day grace period for pickups. But please understand this is a one time deal. You cannot keep calling every 10 days and wish to extend it another 10 days. It wont happen. The abandonment rule applies from the DATE OF COMPUTER DROP OFF and to this there are NO EXCEPTIONS!